Privacy policy

Privacy Policy – Artera

(Updated version, effective from April 2, 2025)

1. INTRODUCTION

Welcome to the Privacy Policy section of the Artera platform. We respect the privacy of our users and are committed to protecting your personal data.

This Policy explains how we collect, use, and safeguard your personal information when you visit our website or use the services provided through the Artera platform.

It also informs you about your data protection rights and how the laws of the Republic of Moldova protect you.

We recommend reading this Policy alongside any other privacy notices we may publish on our website from time to time, so that you are fully informed about how your data is handled.

Note: This website is not intended for children, and we do not knowingly collect data about minors.

2. WHO WE ARE

Artera is an e-commerce platform dedicated to the sale and purchase of original artworks.

DATA CONTROLLER

Artera acts as the data controller for information collected through its website, in accordance with Law No. 133/2011 on the protection of personal data of the Republic of Moldova.

If you have any questions regarding this Policy or the way we handle your data, please contact us at:
suport@artera.md

3. PERSONAL DATA WE COLLECT

“Personal data” means any information that can lead to the identification of an individual.

Types of data collected:

• Identification data – Name, surname, email address, phone number, user account.

• Contact data – Billing and shipping address.

• Financial data – Payment method information (we DO NOT store card details; payments are processed through a secure third-party provider).

• Transaction data – Purchases made on the platform, order history.

• Technical data – IP address, browser type, operating system, and browsing behavior on the website.

• Preferences and interactions – Favorite products, orders placed, submitted reviews.

We DO NOT collect or process:
Data relating to race, religion, sexual orientation, political opinions, health status, or criminal background.

4. HOW WE COLLECT DATA

We collect personal data through the following means:

• Directly from the user – When you create an account, place an order, or contact our support team.

• Automatically – Through cookies and tracking technologies when you browse our website.

• From public sources – If you participate in contests or events organized by Artera.

5. HOW WE USE PERSONAL DATA

Personal data is used strictly for the purposes for which it was collected, including:

• Managing and providing access to user accounts on the Artera platform.

• Processing orders and managing deliveries.

• Complying with legal and fiscal obligations under Moldovan law.

• Improving the user experience on our website.

• Sending order notifications and service updates.

6. DATA SECURITY AND STORAGE

Artera has implemented technical and organizational measures to protect user data against unauthorized access, loss, alteration, or destruction.

Security measures include:

• Secure servers with restricted access.

• Encryption of data transmitted between users and the platform.

• Access to data limited only to authorized personnel.

Data retention period:
Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected, in accordance with the laws of the Republic of Moldova.

7. DATA SHARING

Artera DOES NOT sell or share your personal data with third parties for marketing or advertising purposes.

Data may be shared only in the following cases:

• Payment processing – Necessary data is shared with our payment service provider, who complies with banking security standards.

• Order delivery – Shipping address information is shared with partner courier services.

• Legal compliance – When required by competent authorities under valid legal grounds.

8. COOKIES AND SIMILAR TECHNOLOGIES

8.1. Artera uses cookies and similar technologies to enhance user experience on the website.

8.2. What are cookies?
Cookies are small data files stored on the user’s device that allow the website to recognize returning visitors and personalize browsing.

8.3. Types of cookies used on Artera:

• Essential cookies – Required for the proper functioning of the website (e.g., login, order processing).

• Performance cookies – Help analyze how users interact with the platform (e.g., Google Analytics).

• Marketing cookies – Used to display personalized content and relevant offers to users.

8.4. Managing cookies:
Users can control or disable cookies via browser settings. Disabling certain cookies may impact website functionality.

More details are available in our Cookie Policy.

9. DATA TRANSFER OUTSIDE MOLDOVA

9.1. Artera does not transfer users’ personal data to third countries or international organizations.

9.2. If such transfers become necessary in the future, they will be carried out only with appropriate safeguards and in accordance with applicable legislation.

10. DATA SECURITY

10.1. Artera implements appropriate technical and organizational measures to protect user data from unauthorized access, loss, or misuse.

10.2. Implemented measures include:

• Data encryption – All data is encrypted using advanced security protocols.

• Restricted access – Only authorized personnel may access personal information.

• Continuous monitoring – Systems are regularly reviewed to detect vulnerabilities.

10.3. While we do our best to safeguard your data, Artera cannot guarantee the absolute security of information transmitted over the internet.

11. DATA RETENTION PERIOD

11.1. Personal data is retained only as long as necessary for the purposes for which it was collected, under applicable legislation.

11.2. Retention criteria:

• Active accounts – Data is retained while the user account remains active.

• Transactions – Order-related data is retained for at least 7 years in compliance with accounting and tax obligations.

• Deletion requests – If a user requests account deletion, the data will be removed, except for information required by law to be kept.

12. USER RIGHTS REGARDING PERSONAL DATA

In accordance with Law No. 133/2011 on the protection of personal data, Artera users have the following rights:

• Right of access – Request a copy of stored personal data.\n- Right to rectification – Correct inaccurate or incomplete information.\n- Right to erasure – Request data deletion (except when retention is legally required).\n- Right to restrict processing – Limit the use of data under certain conditions.\n- Right to data portability – Transfer data to another provider upon request.\n- Right to object – Refuse use of data for marketing purposes.

To exercise any of these rights, send a written request to:
suport@artera.md

13. CHANGES TO THIS PRIVACY POLICY

13.1. Artera reserves the right to modify this Privacy Policy as needed, in line with legislative or operational changes.

13.2. Users will be notified of changes through:

• A notice on the website

• Email notification (when applicable)

13.3. Continued use of the platform after changes become effective constitutes acceptance of the new terms.

14. CONTACT

If you have any questions or requests regarding data protection, please contact us at:
suport@artera.md